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OPERATIONS

POSITION SUMMARY:

Performs and manage workflow at field, tracks activities and progress of a project and provide reports and update to client, enforcing rules and ensuring safety compliance of team members. Integrates action plans in achieving the objectives of the department. Resolve workplace issues effectively and integrates harmonious working relationship with others.

DUTIES AND RESPONSIBILITIES:

  1. Sets performance goals align with the objectives of the department and develop strategies in attaining the targets
  2. Checks schedule of activity and work order from client's portal and plans work schedule of the team
  3. Provides copy of schedule to teams ensuring all sites have schedule and work order prior to visiting the site
  4. Determines and monitors consumables requirement and tools of the teams. Ensures its availability prior to start of the activity
  5. Processes request for access pass of sites with security access requirements including working permit
  6. Maintains adequate personnel for the effective performance of activities and prioritize dispatch team for service affecting site
  7. Ensures attendance, daily log-in, log-out at site and daily accomplishments of teams will be complied by the team.
  8. Checks and validates the accomplishments of team if in accordance to schedule and service level agreement
  9. Ensures the team conducts activities according to proper maintenance procedures and safety compliance
  10. Gives updates and reports to client for the accomplishments of team. This includes the photos taken before the after conducting activity
  11. Oversees all deficiencies found at the site during PMR and emergency call. Prepares quotation and ensures service affecting will be highlighted and address immediately by the client
  12. Monitors the history of repairs of equipment, changed oil and replacement of battery for all sites with generator set
  13. Conducts random on-site post audit for activities completed by teams and subcontractors
  14. Assists the troubleshooting activity of the team and ensures to record the corrective measures done to prevent recurrence of the same problem or outages
  15. Establishes rapport and maintain good relationship with clients
  16. Coordinates immediately the request for work order done during emergency restoration
  17. Adheres to and implements company policies and procedures to his team
  18. Ensures that service vehicles and other company properties and assets are well-maintained
  19. Enforces security and safety regulations not limited to company policies but also to policies in the premises of client being served
  20. Attends operations meeting and conducts cycle or toolbox meeting with teams to review the previous activities and discuss other concerns and to assure alignment of team with company's direction
  21. Evaluates and appraises performance of teams
  22. Counsels technicians about work-related issues, motivates team members and ensures to correct job-skill deficiencies to improve performance and boost productivity
  23. Monitors budget adherence and recommends measures to optimize operating expenses and efficient strategy to continue to meet the budget goals or minimize direct and overhead costs
  24. Maintains work records and reports of information such as site database, accomplishment reports, incident reports, etc.
  25. Develops strategies that keep track performance of key processes which will be used by the department to create new methods and continually improve each process and the over-all operation. 

POSITION SPECIFICATIONS:

Position Requirements:

  • Education: Electrical or Mechanical Engineering Graduate
  • Experience: At least 1 year of relevant work experience

Competency Requirements:

  • Analytical and problem-solving skills.
  • Technically competent to direct his or her team
  • Proficient in basic computer applications.
  • Leadership skills.
  • Driving Skills and a license.
  • Can work well with people
  • Communication and negotiation skills.
  • Prompt, factual and honest

POSITION SUMMARY:

Performs technical troubleshooting and preventive maintenance of electrical and mechanical equipment and materials.

DUTIES AND RESPONSIBILITIES:

  • Performs routine preventive maintenance (PM) tasks to ensure that equipment and machines continue to run smoothly.
  • Inspects electrical panels, temperature, rectifiers, check fluid levels, replace filters, or perform other maintenance actions, following checklists.
  • Inspects and test equipment in order to locate damage or worn parts and diagnose malfunctions, or read work orders to determine required repairs.
  • Repairs and rebuild defective mechanical parts in generator set and related equipment, using hand tools and power tools.
  • Reports to maintenance engineer or supervisor site situations that need supervisorial actions or decision (those that are out of scope of the routine preventive maintenance).
  • Prepares daily and weekly report of PM activities.

POSITION REQUIREMENTS:

  • At least vocational-technical course graduates in electrical or mechanical field of study
  • Knowledge on operating, repairs and maintenance of generator set or related equipment
  • At least one (1) year working experience of the same capacity or background.

POSITION SUMMARY:

This position is the single point of contact between customer and service operations. Ensuring that all service requests are attended and resolved on time. A Help Desk Specialist will strictly follow established process from call handling, system logging, dispatching and monitoring - up to updating service requests to the system. He/she also assists and coordinates service requests with the different personnel in the operations; provides accurate and timely monitoring reports on a daily, weekly and monthly basis.

ORGANIZATIONAL SETTING:

  • Reports directly to Help Desk Team Lead.
  • Coordinates with Supervisors, Managers, and field personnel.

SUPERVISORY AUTHORITY:

  • N/A

DUTIES AND RESPONSIBILITIES:

  • Receives service requests through phone calls and emails.
  • Interviews customers and log all information regarding service request.
  • Assists customers in determining problem of the requested service.
  • Coordinates service request and scheduled activities to field personnel.
  • Updates service requests to system and customer.
  • Generates daily, weekly, and monthly reports for operation in an accurate and timely manner.
  • Tracks and closes escalation process.
  • Escalates service request exceeding SLA (Service Level Agreement)
  • Maintains a high level of courteous customer service at all times.

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor's degree in Business or Office Administration / Marketing / Public Relations / Information Technology / Communications or other related field of study.
  • Experience working in a field of customer service/relations preferably with same capacity or background.
  • Literacy in basic computer applications and processes such as: MS Excel, Word, PPT.

Competency Requirements:

  • Adept in Telecommuting
  • Fluency in English language both verbally and in writing.
  • Interpersonal skills
  • Problem Solving skills
  • Attention to details

POSITION SUMMARY:

The incumbent is responsible for leading the department's overall Preventive Maintenance activity with technicians and electricians including but not limited to: conducting troubleshooting and repair, coordination with clients, as well as preparation of necessary internal and external reports.

DUTIES AND RESPONSIBILITIES:

  • Conducts Preventive and Corrective Maintenance works on Electrical, Data, and UPS with technicians and electricians.
  • Prepare required reports both internal and external.
  • Coordinates w/ client and internal customer.

POSITION REQUIREMENTS:

  • Bachelor’s degree in Electrical Engineering.
  • Registered Electrical Engineer, RME is a plus.
  • Preferably with at least 6 months of work experience in repair and maintenance of electrical systems.
  • Knowledge in electro-mechanical equipment operation and maintenance.
  • Must be physically fit to do extensive technical and skilled works.
  • Must be willing to be assigned in any part of NCR/Luzon Area.

POSITION SUMMARY:
This position is responsible in handling the monitoring and movement of consumables and other department’s clerical and administrative tasks necessary for efficient business process and operation.

DUTIES AND RESPONSIBILITIES:

  • Monitor and process fuel request and balances
  • Coordinate daily with the field personnel/team regarding movement of inventory for consumables
  • Updates monitoring of consumable by encoding to company system
  • Safe keeps records and handles proper documentation from least to very important files.
  • Other related tasks that may be assigned from time to time.

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor’s degree in Business Administration / Office Administration or any other related field of study.
  • Preferably with at least 6 months of work experience.
  • Sound knowledge and ability of using English language both verbally and in writing.
  • Computer literate and proficient with MS Office Applications such as: MS Excel, Word, and Powerpoint.

Competency Requirements:

  • Problem solving and decision making skills.
  • Keen and open for new knowledge and skills to be taught.

POSITION SUMMARY:

Conducts overall electrical works including but not limited to: Preventive and Corrective Maintenance, as well as preparation of service reports as required.

DUTIES AND RESPONSIBILITIES:

  • Conducts Preventive and Corrective Maintenance works on electrical, data, and Uninterruptible Power Supply (UPS).
  • Prepare service reports as required.
  • Coordinates w/ client and internal customer re: progress and status of maintenance works.

POSITION REQUIREMENTS

  • With Tesda National Certification (NC II) or a graduate of any vocational course on electrical installation, repair, and maintenance.
  • At least 1 year of work experience doing electrical works.
  • Must be willing to do field works and be assigned in any part of NCR/Luzon.
  • Applicants with driver's license has an advantage but not required.

POSITION SUMMARY:

Performs troubleshooting, repair, preventive and corrective maintenance to client's HVAC equipment.

DUTIES AND RESPONSIBILITIES:

  • Conducts troubleshooting and repair on all HVAC equipment of clients.
  • Performs preventive and corrective maintenance routine with other technicians and electricians.
  • Handles and takes care of all the equipment that are being used.
  • Coordinates with area supervisor and team leader on service updates and reports.
  • Assists electricians and technicians in doing other maintenance works.

POSITION REQUIREMENTS:

  • Vocational-technical course graduates in DOM-RAC or RAC Servicing NC II or III or any other related field of study.
  • Knowledge on operating, repairs and maintenance of air conditioning unit or related equipment.
  • At least one (1) year working experience of the same capacity or background.

POSITION SUMMARY:

Vendor Manager orders services from various suppliers required by operation. Their job duties include selecting different services, negotiating contracts, and evaluating performance. They also manage relationships with different vendors, keep accurate documentation, resolve problems and issues, and streamline the difference processes from accreditation to payments of suppliers.

DUTIES AND RESPONSIBILITIES:

  • Manage and runs the daily operation of admin supplier support
  • Expand the current pool of suppliers nationwide
  • Develop methods for evaluating new vendor
  • Maintains records of vendor Skills Matrix.
  • Develop criterias for selecting vendors for a specific requirement
  • Maintains vendor’s database
  • Develop and establish frameworks for managing and developing suppliers
  • Develop skills training plans for suppliers
  • Recommends process improvements, standards, metrics, templates, surveys/scorecards, automation and analysis tools that will streamline and strengthen vendor performance monitoring and governance
  • Initiates, establishes, drives and maintains good working partnership with Suppliers
  • Handles the relevant terms and contents of service contracts to support both operational and regulatory laws, policies, procedures and requirements
  • Evaluates and interprets service contracts to determine applicability and acceptability based on agreed SOW
  • Checks and analyse Supplier performance reports if within the agreed SLAs
  • Collates and reviews cases wherein Suppliers did not meet agreed SLA
  • Assess and coordinates with suppliers on the accuracy and relevance of processes and inventories
  • Be involved on all upcoming projects of operation regarding the manpower requirements.
  • Serve as liaison between Suppliers and Operation as well as other business units

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor's degree in Engineering
  • At least 5  years of experience in Project Management or Supply Chain
  • Willing to travel

Competency Requirements:

  • Must have leadership skills
  • Must be knowledgeable of administrative and clerical procedures and systems such as word and number processing, managing files and records, transcription, designing forms, and other office procedures and terminology
  • Must have project management skills
  • Must have good written and oral communication skils
  • Must have contract management and vendor management skills
  • Has problem solving skills

 

Sales

POSITION SUMMARY:

This position is responsible in providing after-sales technical support and preventive maintenance with the clients and company's supported product and conduct testing, commissioning, as well as troubleshooting when necessary.

DUTIES AND RESPONSIBILITIES:

  • Provides after-sales technical support with clients.
  • Handles preventive maintenance activities to company's supported products.
  • Assist other department's technical support needs when necessary.
  • Responsible in taking care and managing department's tools and equipment.
  • Conduct testing and commissioning, troubleshooting, and other related tasks from time to time.

POSITION REQUIREMENTS:

  • Candidate must possess at least a Tesda NC II in Electrical Installation and Maintenance, Building Wiring, and any other related field of study.
  • With at least 2 years of related work experience.
  • Driving skills and license is a must.
  • Must be physically fit to do extensive technical and skilled works.
  • Preferably a Registered Master Electrician but not required.
  • Must be willing to be assigned in any part of the Philippines.

POSITION SUMMARY:

This position is responsible in overseeing projects from pre-bids to project completion.

ORGANIZATIONAL SETTING:

  • Directly reports to Project Manager and Project Supervisor
  • Coordinates with Sales Executives, Coordinators, Purchasers, Sub-contractors, Suppliers, and Engineers.

SUPERVISORY AUTHORITY:

  • N/A

DUTIES AND RESPONSIBILITIES:

  • Assists all Business Development Department project concerns.
  • Attends client meetings, pre-bids and bidding.
  • Conducts site inspection.
  • In charge of technical evaluation (electro-mechanical requirements)
  • Evaluates contractor’s performance if within service level agreement (SLA).
  • Supervise and monitor sub-contractor.
  • Prepares reports such as actual costing of project, progress billing, and turn over documents.

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor’s degree either in Electrical Engineering, Mechanical Engineering and Civil Engineer
  • A Registered Electrical Enginer/Mechanical Engineer/Civil Engineer
  • Has driving skills and a driver’s license with 1 and 2 restriction code.

Competency Requirements:

  • Basic knowledge on electrical wiring.
  • Efficient communication and negotiation skills
  • Highly Cooperative
  • Innovative and has a high sense of achievement drive.
  • Proficiency in Auto Cad.

POSITION SUMMARY:

This position is responsible in supervision of technical activities, perform repair and maintenance with technicians to client’s facilities and equipment.

ORGANIZATIONAL SETTING:

  • Reports directly to Assistant Manager and Department Head.
  • Coordinates with Technicians and Preventive Maintenance/Technical Coordinator.

DUTIES AND RESPONSIBILITIES:

  • Conducts installation, maintenance, repair and servicing of clients’ certain equipment and facilities including electrical systems and panel board.
  • Carries out general repair and maintenance of machinery and equipment by diagnosing and troubleshooting problems and ensures compliance with building codes, instructions and manuals
  • Estimates material and labor cost
  • Determines requirements for installation, fabricating, and start-up; testing and servicing electric panel, transformer and grounding system and creates plan according to the requirements
  • Provides assistance and training to less experienced co-workers and carries out other duties that may be assigned
  • Performs assigned and scheduled work orders according to industry and company standard practices and procedures
  • Reviews Preventive Maintenance Service reports submitted by technicians
  • Troubleshoots defective equipment to identify cause of problems and repair needed.
  • Responsible in handling the company vehicle used during operations.

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor’s degree in Electrical Engineering.
  • Registered Electrical Engineer
  • With at least 1 year of experience in repair and maintenance of electrical system.

Competency Requirements:

  • Presentation and Communication Skills
  • Proficiency in computer applications
  • Has a professional driver’s license
  • Knowledge on use of electrical instruments and installation

POSITION SUMMARY:

The incumbent is responsible in handling sales related tasks including but not limited to selling, promoting, and marketing of FMIDC products and services, as well as expanding client networks and maintaining good performance with existing clients.

ORGANIZATIONAL SETTING:

  • Directly reports to Sales and Marketing Manager.
  • Coordinates with other Sales Executives/Engineers, Marketing, TASD, and Support Group.

SUPERVISORY AUTHORITY:

  • N/A

DUTIES AND RESPONSIBLITIES:

  • Prepares costings and proposals - negotiate proposals with partners.
  • Interprets and presents solutions and product presentations to client in a technical manner when necessary.
  • Provides solutions applicable to clients' requirement.
  • Produces and provides accurate and timely reports.
  • Helps in researching new products and solutions to offer with clients.
  • Builds and maintains rapport with potential and existing clients.
  • Meets sales target(s).

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor's degree in Electrical or Electronics and Communications Engineering.
  • Capable of working in a flexible schedule and perform under minimal supervision; as well as doing field works when necessary.
  • Adept in Telecommuting.

Competency Requirements:

  • Registered Electrical Engineer / Electronics and Communications Engineer.
  • Sales experience in same capacity or background.
  • Fluency in English language both verbally and in writing.
  • Presentation and Negotiation Skills.
  • Driving skills and a license.

Support

POSITION SUMMARY:

  • Plan, direct, and coordinate the activities of buyers, purchasing officers, and related staff involved in purchasing materials, products, and services;
  • Plan and organize the transfer of goods and materials;
  • Analyze and supervise the storage, use, and transport of materials and inventory;
  • Lead the negotiation of prices and delivery of materials to produce cost savings and reduce lead times;
  • Assess the entire flow of goods and materials to ensure efficient delivery, quality goods, and on-time delivery of goods and services.

ORGANIZATIONAL SETTING:

Directly reports President/CEO and VP/Chief Finance Officer (CFO)

Coordinates with Department Heads/Managers, Suppliers, Brokers, Sub-contractors

SUPERVISORY AUTHORITY

Supervises and oversees Asst. Managers, Supervisors, Purchasing Staff, and Warehouse Staff

DUTIES AND RESPONSIBILITIES:

  • Develop and implement purchasing and contract management policies and procedures.
  • Determine accreditation requirements for vendors of supplies, materials, equipment and services.
  • Analyze market and delivery systems to assess present and future material availability.
  • Participate in the development of specifications for equipment, products or substitute materials.
  • Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
  • Ensure maintenance of complete records on possible and accredited vendors of materials used by the Company including items available, costs, price breaks and the vendor contact for appropriate information and quoting.
  • Represent companies in negotiating and managing contracts and formulating policies with suppliers.
  • Acquire competitive quotations on the most favorable credit terms from suppliers in accordance with the company’s policy and procedures
  • Ensure that suppliers comply with the parameters of the Supply and/or Service Agreement, and execute delivery in accordance with the agreement.
  • Plan timetables and ensure the timely delivery of raw materials.
  • Monitor the delivery of imported equipment from pier/airport to warehouse or project location.
  • Resolve vendor or contractor grievances, and claims against suppliers.
  • Oversee the procurement database.
  • Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
  • Attend company and supplier meetings.
  • Monitor stock levels and track the movement of goods accurately.
  • Oversee the arrival of shipments and make sure they are correct and in good condition.
  • Monitor performance and make sure targets are met.
  • Plan / come up with effective and efficient ways on improving supply chain networks.

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor's degree in Supply Chain Management, Industrial Engineering, and/or Customs Administration.
  • At least ten (10) years working experience of the same capacity or background.
  • Willing to work in Mandaluyong Head Office and in Parañaque Warehouse.

Competency Requirements:

  • Must be knowledgeable on the principles of importation and documentation.
  • Must demonstrate exceptional skills on complex planning, problem solving, organization, decision making and judgment, critical thinking, time management, attention to detail, active listening, verbal and written communication, leadership, and, human and financial resources management.
  • Must have Project Management skills.
  • Must have the ability to motivate, train and lead a team well.
  • Must be computer literate, and knowledgeable in MS Office Applications; Must have confidence in using software packages such as ERP.
  • Must have the ability to work under pressure and to meet deadlines.
  • With good geographical knowledge.
  • Has relevant background in: Customer service, Suppliers relationship management, Materials Management, Logistics, Import/Export, Warehousing, Inventory Management and Control
  • Procurement and negotiation skills.

POSITION SUMMARY:  

The incumbent is the point person of a team/group/department for any of their HR related concerns.

DUTIES AND RESPONSIBILITIES:

  • Ensures that the group's manpower requirements are served by coordinating with the Recruitment Associate
  • Assist in interviews, ( test administration and evaluation if in-house recruitment)
  • Endorses candidates to requesting heads from interviews until vacancy is filled
  • Prepares all signing documents for successful candidate
  • Prepares ID of the new hires
  • Endorses to CompBen Associate all signed documents needed for payroll and benefits inclusion (government numbers, ATM account, etc.)
  • Keeps database of employees under his/her group
  • Monitors movement and employment status of personnel under his/her group; inform heads if changes in status is underway
  • Coordinates/ Inform CompBen Associate the change of status of personnel under his/her group
  • Monitors government mandated benefits such as loan applications
  • Prepares/consolidates/encodes timekeeping data to the system weekly
  • Monitors leave credits and coordinates with CompBen
  • Coordinates reports of AWOL employees to concerned units; prepares and sends Return to Work Order and Notice of Termination if AWOL employee did not return
  • Attends meeting for alignment with the team/group/department he/she is serving
  • Plot training needs for the year as a result of alignment meeting and source out vendors
  • Prepares timeline, materials and other resources, and payment/budget request for the training
  • Assist when cadet training will be under his/her team/group/department
  • Monitors resignations and clearances; ensures separations are with smooth transitions until release of final pay
  • Attends HR meetings and submits reports requested by the HR Head.

POSITION SPECIFICATIONS:

Position Requirements:

  • Bachelor’s degree in Psychology, HRDM, or other related field of study.
  • At least 1 year of work experience with same capacity or background.
  • Know-how of all facets and function of the HRD.

Competency Requirements:

  • Analytical & Problem Solving Skills
  • Presentation and Communication Skills
  • Able to exhibit a high level of confidentiality
  • Know-how of all tasks of the HRD
  • Proficiency in basic Computer applications
  • Adept in Telecommuting.

Introduction

First Multi-tech Industrial and Development Corporation or FMIDC (we” or “us”) values its visitors’ privacy. This privacy policy is effective March 20, 2019; it summarizes what information we might collect from a registered user or other visitor (“you”), and what we will and will not do with it.

Please note that this privacy policy does not govern the collection and use of information by companies that FMIDC does not control, nor by individuals not employed or managed by FMIDC. If you visit a website link that we declare as our clients or used as reference, be sure to review its privacy policy before providing the site with information.

What we do with your personally identifiable information

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:

  • your name, company, email address, phone number, billing address, and shipping address
  • any account-preference information you provide us
  • your computer’s domain name and IP address, indicating
    where your computer is located on the Internet

If you do provide personally identifiable information to us, we will:

  • take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
  • not use or disclose the information except:
    • as necessary to provide services or products you have inquired
    • in other ways described in this privacy policy or to which you have otherwise consented;
    • in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
    • as required by law, for example, in response to a subpoena or search warrant;
    • to outside auditors who have agreed to keep the information confidential;
    • as necessary to enforce the Terms of Service;
    • as necessary to protect the rights, safety, or property of FMIDC, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

 

 

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website; research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.

Cookies

FMIDC uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our website.

External data storage sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Your privacy responsibilities

To help protect your privacy, be sure to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Information collected from children | (COPPA) Children Online Privacy Protection Act 

FMIDC does not knowingly collect information from children under 13. We do not specifically market to children under 13.

Changes to this privacy policy

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavour to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Questions or comments?

If you have questions or comments about FMIDC's privacy policy, send an email to corporate@fmidc.com, or contact us via any of the ways described in the Contact Us page of our website.

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